Services Overview

n 1970, a group of concerned Addison residents gathered together to create a local non-profit organization for the purpose of serving Addison families, within Addison Township, in need of assistance..

The Addison Community Switchboard (ACS) was originally established to act as a referral center, directing Addison residents to various social service agencies throughout DuPage County and the Chicagoland metropolitan area, hence the name “switchboard”. Over the years, as the needs of our community grew, it soon became apparent that the demands for service were fast out-growing the available supply. In response, the Addison Community Switchboard began the process of adding in-house services to its operations.

First a food pantry was established to provide a basic assortment of food products to hungry families.

The ACS is a member of several area associations such as the Community Hunger Network, which works to improve coordination and integration of food deliveries to the needy in DuPage County. They find new ways to increase the food supply, along with providing sound nutritional information. It coordinates services among its member agencies and works on development of new and innovative ideas such as the “Client Choice Program,” allowing the client to select the food they need or prefer, rather than receiving a pre-packaged assortment. This customized assortment of food eliminates waste of items not needed or desired.The ACS supplements the food donations received from the community with food purchased from the Northern Illinois Food Bank, located in St. Charles, IL. The food is purchased at a reduced price and the selection of items is as vast as any super-market. This allows for better balance of food in the pantry at all times.

A clothes closet was developed soon thereafter.

Today, in addition to food and clothing, the ACS offers a wide variety of services, including payments for medical, dental and optical care and prescriptions.The ACS continues to make referrals, directing clients to available services in the Chicagoland area.

The ACS does not refuse food or clothing to anyone on their first visit.

Subsequently, however, birth certificates for each child are requested, as well as a referral from some agency or professional party to establish need, and such referrals must be updated every six months for continued assistance, in order to monitor the needs. Since 2007, the ACS has been based at 193 West Michael Lane, a bulding shared with the Addison Neighborhood Resource Center. 

Fundraising efforts are chiefly in the fall, just prior to our Christmas food and gift basket program,

Grants and other donations are received throughout the year, including funds received from the Addison Mayor's Ball and the area CROP Hunger walk held each fall.

Our Mission

Food Pantry

provides food baskets and some basic household items for victims of disaster or for those residents in serious financial need.

General Assistance

available on a limited basis for medical, dental and prescriptions.


Holiday Program

a coordinated community effort to share the Christmas Spirit by providing food baskets and gifts to families living in Addison, within Addison Township, in need of assistance.



Food, clothing, household items, and money are routinely accepted Monday, Tuesday, Thursday and Friday between the hours of 9:00 AM to noon at our Michael Lane office.

Clothes Closet

provides a source of used clothing in emergency situ­ations and for families in serious financial need..

Referral & Crisis Services

provides an effective communication link between people in need and agencies who can service those needs.


The ACS is entirely supported by donations from individuals and organizations. It is this generosity that enables these services to be provided to our community.



Volunteers are always welcome! Among other things, volunteers help to sort clothing, food, and other items. Additional help is needed during special times of the year as in the Christmas Food and Gift Program. All volunteers 18 years or younger must be accompanied by an adult at all times.


Our Programs

Christmas Program
A Christmas food and gift distribution program is carried out annually. The effort incorporated a gift tag program involving local churches and community groups and food distribution of food baskets and multiple gifts to some 260 Addison families and about 40 seniors. These families receive a generous amount of food, including a turkey and a gift card from Caputo's for fresh produce and perishables. Each child, age 13 and under, receives a minimum of three gifts from Santa. each teenager, age 14 thru 17, receives a gift cart. each family receives a special holiday family dinner box purchased from Northern Illinois Food bank. Seniors in this program also receive a food basket and gifts.
Holiday/Birthday Baskets
The ACS participates in organizing food basket programs for seniors at Easter and Thanksgiving as well as a birthday box program for seniors. Personal items and coupons to fill a shoe box that is beautifully wrapped are delivered to seniors the first part of their birthday month
Mobile Food Pantry
Twice a year the ACS holds a mobile food pantry. This consists of a truckload of food and household items purchased from Northern Illinois Food bank. Regular clients are invited to come to a designated parking lot at a specific time frame when the truck will be there. With the help of many volunteers, items from the truck are placed on tables so the clients may "shop" using bags provided to them by the ACS.